USI Is Hiring!

USI Custom Outdoor Living is the leading under deck ceiling system, deck construction and resurfacing, custom patio roofs, and custom concrete installer in the Pacific Northwest! If you would like the opportunity to work at a driven, client-oriented organization, view our job openings and apply by following the respective procedures.

Lead Carpenter

Lead Carpenter

We are seeking a high-quality, skilled carpenter to work for our fast-growing company. Our ideal candidate will be a motivated self-starter who is a proactive communicator to customers, crew, and managers. We want excellent project management skills with pride in workmanship and a customer service orientation. 

USI Holdings is looking for a highly motivated Lead Carpenter.

As we continue to grow and seek new ways to better serve our customers, Timberline Patio Covers LLC (https://timberlinepatiocovers.com/seattle-timberlinepatiocovers/) is seeking a hardworking Lead Carpenter based in the Seattle/Bellevue area.

Job Location: HQ

Candidate Search Location: 812 Duvall Pl NE, Suite #108 Renton, WA 98059

Radius: 25 mi

What’s in it for you:

  • Competitive Compensation with opportunities to earn bonuses
  • After 1 month: Eligible to earn project bonuses; rental clothing
  • After 3 months: Eligible for Medical, Dental, Vision coverage we cover 75% of total
  • After 3 months: HSA program included with your Medical insurance
  • After 6 months: 6 paid holidays, and direct purchase clothing
  • After 1 year: Paid Vacation
  • A growing company that offers multiple opportunities
  • A true team culture where we all help each other, and where people love to work
  • After 1 year: Work vehicle (car payment, insurance, gas card); increased project bonus amounts * Limited supervision: autonomy and respect 

Timberline Patio Covers is associated with USI Holdings, the parent company of many local renown remodeling brands, each serving the Seattle area as an expert specialist in its field. USI is committed to having the highest level of licensing and training in their specialized fields, by developing systems and processes of production and customer service that lead the industry and by serving their customers, vendors, and teammates with excellence! 

We Value:

Quality: Delivering superior craftsmanship Reliability: Showing up on time, ready to work, and standing behind the final product. Communication: Keeping the customer updated through the entire process. Safety: Ensuring the safety and security of our staff and customer. Tidiness: Maintaining a clean and orderly job site. Integrity: Doing what is right, not easy.

We are looking for:

  • Experience working outside in all weather conditions
  • Experience in deck and roofing projects
  • Expert in reading plans
  • Ability to identify product improvements and product upgrades
  • Excellent customer service

Some responsibilities include: 

  • Managing safety conditions
  • Keeping manager and customer in the loop on a daily bases
  • Ensure order and cleanliness on the job site
  • Taking accountability for project planning, execution, and job closure
  • Provide quality control for customer satisfaction
  • Managing the project and employee workflow
  • Submitting paperwork to Accounting within 48 hours of jobs finishing
  • Submitting additional days to the Project Manager to update the schedule when change orders occur. 

If this sounds like you, then we want to hear from you today! Our hiring process that you will go through is an example of the type of organizational process and procedures that we employ throughout our organization. This ensures that we are always hiring the best of the best, while simultaneously providing you the same opportunity to make as good of a career decision as we are seeking to make.

Timberline Patio Covers LLC is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.

Education: High School Graduate

Relevant Experience 5 years to 10 years

What are the MUST have knowledge, experience and skills (do not include behaviors)?

Required Skills, Experience, & Education:

  • Self-motivated with the ability to operate without constant supervision
  • Travel (within a 150-mile radius) for the business purpose more than 75% of the time, which requires a valid driver’s license, presentable vehicle, and current auto insurance
  • Excellent communication, interpersonal, and organizational skills
  • High level of accountability and ability to effectively prioritize tasks
  • Ability to work independently and across functional teams
  • Strong customer service skills
  • Strong time management skills
  • Knowledge of USI’s products/services and franchise operations
  • Problem solving skills
  • Knowledge of construction codes, permitting process, and ability to read plans
  • High school diploma or equivalent
  • Minimum 5 years of experience in construction
  • Employment is contingent upon satisfactory results from a background investigation

How will success be defined for this role?

A motivated person who needs limited supervision and can handle supervising one or two apprentices

Other Relevant Info

Is training available for this role? No

Is this position open due to growth or turnover? growth

Salary Range: 47,000.00 – 83,000.00

Additional Compensation

Benefits: medical , dental , vecation pto , hsa

Carpenter Apprentice

Carpenter Apprentice

We are seeking a high-quality, apprentices to work for our fast-growing company. Our ideal candidate will be a motivated self-starter who is a proactive communicator to customers, crew, and managers.

USI Holdings is looking for multiple highly motivated Carpenter Apprentices.

As we continue to grow and seek new ways to better serve our customers, USI Holdings (https://usiwestcoast.com/) is seeking hardworking Carpenter Apprentices based in the Seattle/Bellevue area.

Job Location: HQ

Candidate Search Location: 812 Duvall Pl NE, Suite #108 Renton, WA 98059

Radius: 25 mi

What’s in it for you:

  • On the job paid training: $15-$25 an hour, depending on experience
  • Generous benefits package:
  • After 1 month: Rental clothing,
  • After 3 months: Eligible for Medical, Dental, Vision coverage we cover 75% of total
  • After 3 months: HSA program included with your Medical insurance
  • After 6 months: 6 paid holidays, and direct purchase clothing
  • After 1 year: Paid Vacation
  • A growing company that offers multiple opportunities
  • A true team culture where we all help each other, and where people love to work

USI Holdings is the parent company of many local renown remodeling brands, each serving the Seattle area as an expert specialist in its field. USI is committed to having the highest level of licensing and training in their specialized fields, by developing systems and processes of production and customer service that lead the industry and by serving their customers, vendors, and teammates with excellence! 

We Value:

Quality: Delivering superior craftsmanship Reliability: Showing up on time, ready to work, and standing behind the final product. Communication: Keeping the customer updated through the entire process. Safety: Ensuring the safety and security of our staff and customer. Tidiness: Maintaining a clean and orderly job site. Integrity: Doing what is right, not easy.

We are looking for:

  • Experience working outside is all weather conditions
  • Minimum of 1 year of experience in construction
  • High school diploma or equivalent
  • Self-motivated with the ability to operate without constant supervision
  • Can travel (within a 150-mile radius) for the business purpose more than 75% of the time, which requires a valid driver’s license, presentable vehicle, and current auto insurance
  • Excellent communication, interpersonal, and organizational skills
  • High level of accountability and ability to effectively prioritize tasks
  • Ability to work independently and across functional teams
  • Strong customer service skills
  • Strong time management skills
  • Problem-solving skills

Some responsibilities include: 

  • Installing decking, railings, and roofing
  • Basic carpenter skills
  • Making basic cuts
  • Digging holes
  • Cleaning up job sites

If this sounds like you, then we want to hear from you today! Our hiring process that you will go through is an example of the type of organizational process and procedures that we employ throughout our organization. This ensures that we are always hiring the best of the best, while simultaneously providing you the same opportunity to make as good of a career decision as we are seeking to make.

USI Holdings is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.

Education: High School Graduate

Relevent Experience: 1 year to 3 years

What are the MUST have knowledge, experience and skills (do not include behaviors)?

  • Minimum 1 years of experience in construction
  • Experience working outside is all weather conditions
  • Travel (within a 150-mile radius) for the business purpose more than 75% of the time, which requires a valid driver’s license, presentable vehicle, and current auto insurance
  • Self-motivated with the ability to operate without constant supervision
  • Excellent communication, interpersonal, and organizational skills
  • High level of accountability and ability to effectively prioritize tasks
  • Ability to work independently and across functional teams
  • Strong customer service skills
  • Strong time management skills
  • Problem-solving skills
  • High school diploma or equivalent

What are the NICE to have knowledge, experience and skills (do not include behaviors)?

How will success be defined for this role?

Being able to being responsible and helping to his or her full potential and assisting his lead to ensure jobs are profitable.

Other Relevant Info

We Value:

Quality: Delivering superior craftsmanship

Reliability: Showing up on time, ready to work, and standing behind the final product

Communication: Keeping the customer updated through the entire process

Safety: Ensuring the safety and security of our staff and customer

Tidiness: Maintaining a clean and orderly job site

Integrity: Doing what is right, not easy

 

Is training available for this role?: Yes

Please describe Training Programs available

  • Assigned a mentor Lead Carpenter to learn from and shadow
  • Ability to get paid while training: $17-$25 an hour

Is this position open due to growth or turnover?: growth

Salary Range: 30,000.00 – 47,000.00

Additional Compensation

Benefits: medical , dental , vision , vecation pto , hsa

Customer Service Representative

Customer Service Representative

In this critical role, the Inside Sales Rep will have the responsibility to answer customer phone calls and emails, work on Ebids, job quotes, and open and close new jobs. The successful individual will have a thorough understanding of the market s/he serves, as well as a strong sales and customer service aptitude, creativity, and will be a team player. This position will be accountable for developing and executing any and all things related to inside sales. The Inside Sales Rep will act as an industry expert and actively manage all leads that come in through multiple mediums.

Seeking a highly versatile Customer Service Supervisor

As we continue to grow and seek new ways to better serve our customers, USI Holdings (https://usiwestcoast.com/) is seeking a highly-skilled Customer Service Supervisor based in the Snohomish County area.

Job Location: HQ

Candidate Search Location: 16910 59th Ave NE Unit 215 Arlington, WA 98223

Radius: 25 mi

What’s in it for you:

  • Competitive Compensation and benefits
  • A challenging and engaging environment where your skills will be utilized and enhanced
  • A growing organization that offers multiple opportunities where you can shape processes and procedures
  • All the tools that will help you be successful
  • A true team culture where we all help each other, and where people love to work

USI Holdings is the parent company of many local renown remodeling brands, each serving the Seattle area as an expert specialist in its field. USI is committed to having the highest level of licensing and training in their specialized fields, by developing systems and processes of production and customer service that lead the industry and by serving their customers, vendors, and teammates with excellence!

What we are looking for:

We are looking to hire an exemplary Customer Service Supervisor to coach our service staff to deliver exceptional customer service. The Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate KPIs to your staff as well as the management team. 

Customer Service Supervisor Responsibilities:

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of customer service operation.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Assisting with the development and implementation of service policies.
  • Maintain documentation pertaining to customer service department activities.
  • Communicate with customers via phone and email.
  • Create standard templates to be used in communication.
  • Manage staff schedules including shifts and time off.
  • Create KPIs/metrics around CSAT, response time, customer retention, NPS, abandoned calls, etc, and provide monthly reports.

To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.

  • High School Degree/GED 
  • A minimum of 2 years of supervisory experience
  • A minimum of 2-3 years of customer service experience
  • Computer skills/knowledge (Microsoft Excel, Word, Google G-Suite, CRM,)
  • Excellent phone etiquette
  • Strong people skills
  • Outstanding organization skills
  • Construction experience is a plus 

If this sounds like you, then we want to hear from you today! Our hiring process that you will go through is an example of the type of organizational process and procedures that we employ throughout our organization. This ensures that we are always hiring the best of the best, while simultaneously providing you the same opportunity to make as good of a career decision as we are seeking to make.

USI Holdings is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status. We are committed to creating an inclusive environment for all employees.

Education

Nice to Have: Bachelors

Must Have: High School

Relevant Experience: 1 year to 3 years

What are the MUST have knowledge, experience and skills (do not include behaviors)?

Appointment setting, phone customer service, customer support, MS Office: Excel, Word, Gmail

What are the NICE to have knowledge, experience and skills (do not include behaviors)?

Adobe: Indesign, Photoshop, Lightroom, Canva (marketing material), Asana, BuilderTrend CRM, Google Drive, Google Docs, Google Sheets, WordPress, social media: Facebook, Instagram, Pintrist, YouTube, Twitter, Marketing (story telling, content creation, copy writing)

How will success be defined for this role?

  • Establishing, developing, and building relationships with our customers
  • Understanding our organizational KPIs, bottlenecks etc.
  • Helping our customers meet and surpass their goals 
  • Facilitating the successful implementation of our finished product

Reactive vs Proactive – Customer Support is generally “reactive” in approach, helping a customer once they need something or reach out with a problem or question. In contrast, Customer Success is “proactive”, focusing on helping identify and facilitate customers reaching their goals.

Transactional vs Relationship Oriented

Customer Support is generally transactional in nature. They begin when a customer reaches out, and end upon a resolution to their request. On the other hand, Customer Success doesn’t have an “endpoint”. It’s an ongoing, evolving, and consistent focus, continually working to build upon existing relationships to further the bond between the customer and the company.

Other Relevant Info

What about this position and your company that will really ” WOW” a potential applicant to want to leave their current job and come work for you?

The ability to become a part of something big. This organization is growing and we are working to make each department world class (a gold star among the construction industry). The future is open and employees have the ability to shape their roles and functions within the organization. We encourage creativity, positve energy and intellectual curiosity. We focus on our employees and help them learn and grow within the organization. We are hard working but strive for work/life balance. 

Is training available for this role?: Yes

Please describe Training Programs available

In person 1:1 training in our Renton office for two weeks to impart general company knowledge and role specific training with an experience CSR representative. 

Is this position open due to growth or turnover?: growth

What advancement opportunity (if any) would a person in this position have within your company?

Strong growth organization where we focus on developing and maintaining a thoughtfully structured career path system. The right candidate will have the opportunity to grow this position and create processes and procedures that will help. 

Salary Range: 52,000.00 – 56,000.00

Additional Compensation: $25 to $27 an hour

Benefits: medical , dental , vision , vecation pto , hsa

Other Benefits or Details of above

Medical benefits kick in after 3 months, holiday 6, PTO 1 week after 1 year

Career Application Form

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COVID-19 Update: If you are in need of any of our contracting services or any emergency repairs, we can do it. To keep you and our workers safe USI Custom Outdoor Living has established a social distancing policy, and we don’t have to enter your home to do work. We are also 100% paperless, allowing you to make payments, and e-sign all your documents from your phone or computer using BuilderTrend. Have questions, please feel free to call!