I hired them to replace an old deck at my house in Seattle. Everyone I worked with – sales, project managers, crew, and the office – was very professional and helpful. Their prices are competitive. The work got done exactly when promised. The deck is beautiful. They did a great job cleaning up on the job site. I would definitely recommend them
Friendly, knowledge and great referrals!
Hello Clayton, We want to thank you for all your professional and custom work that was done building our new deck. Your men were great guys to work with. We are very happy enjoying the new deck. Happy Thanksgiving
USI was great. They were timely, professional and workmanship is incredible. We are very happy with everything.
Beautiful patio cover! We had three previous contractors who had done poor quality work and we were so happy to have someone do it right. They insisted on getting proper permits and they took care of everything. Oh my goodness, they were so very good, and clean, polite, and always on time. I loved it and will be having them back to do more.
My neighbor came over a few times to observe Brad building the deck, he is a retired commercial carpenter and he told me that Brad was very precise did an exceptional job and he was impressed with the quality of his work. I would like to make sure that my appreciation and thanks for his work ethic is passed on to him and the appropriate management.
USI tore out and replaced our old deck with an undercover system, lights, skylights, power outlets, and a sound system. They expanded the patio area for a hot tub and a fire table. They were well organized, did a good job of coordinated the subs – plumber and electrician, and worked well with the city on inspections and permits. They were professional, on time, done in a reasonable time frame, and followed up. It was a very good overall experience at a fair price. We would use again and recommend.
Just wanted to say that Luke’s work looks fabulous. Staining on the deck has been completed, and the roof structure will complete tomorrow – really looking forward to seeing how the stain brings it to life. For as hard of a time I gave both you and Luke over the course of the project, I really have to tip my hat to the final product. Excellent work, and thank you – I’m really, really happy with the way the project turned out.
Hi Ryan, Likewise, thank you so much for your wonderful service and accelerating original schedule. You, Josh and Jaime were awesome to work with and kept me in the loop every step of the way. Since completion I’ve added landscape timbers and black mulch all around the perimeter to finish it off. It is absolutely beautiful. Thanks again and take it easy!
Our “undercover” deck and lighting looks great and makes a huge difference! We now really enjoy our backyard. The stamped patio and fireplace are beautiful. Everyone was easy to work with and they had good follow up. We’ve had no issues, no leaks at all after seven years. Really nice job!
Excellent company, quality work,and superb communication. My front porch was rotting away and had to be replaced. They were on time and finished in one day. They were very professional, polite, and made you feel like you were part of a team. They were just great – I can’t say enough good things about them.
Good quality work - they are professionally operated and my new deck was completed on time. Highly recommend this company.
Robert, Thanks for installing the under deck system. You & your team did everything better than we'd hoped. The measurements which I provided you over the phone per your guidance were easy to make and the system was installed in less than a day and earlier than you'd promised. We're looking forward to the dry area that they system will provide this winter. Thanks again.
Thanks Ryan, just paid the remaining balance by CC earlier today. Thanks again, it was a pleasure to work with you and hopefully we will again
Everyone I dealt with - from sales, project manager, crew, & office -- was exceedingly professional and nice. The deck construction began & ended exactly when they said it would. The deck is beautiful, and they did a great job cleaning up the work site too. Their pricing was also better than other contractors I met with. I definitely recommend them.
I love my new deck and railings! So much better than the originals.
Overall it was a great experience. Ryan the projects manager was very courteous and flexible and bent over backwards to accelerate completion over two weekend days and one weekday. deck builders Josh and Jaime were great to work with and they did a fabulous job with the deck workmanship and quality. Only reason for the 4 out of 5 is because there was a 2 week silent period between hiring and being contacted by the project manager. Other than that, they are a great company to deal with.
Tony, Everything turned out beautiful. Thanks very much for all your attention and help. Thanks again.
Great response and awesome customer service.
COVID-19 Update: If you are in need of any of our contracting services or any emergency repairs, we can do it. To keep you and our workers safe USI Custom Outdoor Living has established a social distancing policy, and we don’t have to enter your home to do work. We are also 100% paperless, allowing you to make payments, and e-sign all your documents from your phone or computer using BuilderTrend. Have questions, please feel free to call!